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Frequently asked questions

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  • DashLoans is a Canadian alternative lender offering short-term business and personal loans. We serve Canadians who need fast access to capital — whether for a business opportunity, unexpected expense, or cash flow gap.

    To apply you must be a Canadian resident, at least 18 years old, have an active Canadian bank account, and have a regular source of income. We welcome applications from self-employed individuals and small business owners.We lend in every province except Manitoba, Quebec, Nova Scotia and Saskatchewan.

  • Most applicants receive a decision within 2 hours of submitting a complete application. If your loan agreement is signed before 1:30 PM EST on a business day, funds are typically deposited the same day.

    Applications submitted after 1:30 PM EST or on weekends are processed and approved the same day, but funds will be sent the next business day.

  • We offer flexible repayment terms from 3 to 6 months. Our annual percentage rate (APR) is under 32% per year, which is competitive within the alternative lending space.

    Your exact rate and term are determined based on your application, income, and credit profile. All costs are disclosed clearly before you sign — no hidden fees.

  • Our review does not impact your credit score. We use reports and databases not linked to credit scores to assess your application, and this does not affect your credit/beacon score.

    A hard inquiry is only performed specifically at your request and if you proceed to a formal loan agreement, which you will be informed of before it occurs.

  • A surety bond cost of normally $250 applies to a $500 loan. This fee is waived entirely if your beacon score is above 700. This surety bond cost does fluctuate with variables looked at through your application and is a direct reflection of likelihood to repay.

    All applicable fees are disclosed upfront in your loan offer before you accept — you will never encounter a surprise charge.

  • Yes. We encourage faster repayment. Loans repaid within 91 to 120 days qualify for reduced total cost. There are no prepayment penalties.

    Contact our customer service team if you want to arrange an early payoff — we will calculate your exact balance and confirm the process.

  • A $45 NSF (non-sufficient funds) fee applies to returned payments. A $25 deferral fee applies if you need to defer a scheduled payment.

    We operate under the Alberta Consumer Protection Act and are committed to responsible collections. If you are experiencing financial difficulty, contact us before your payment date — we will work with you.

  • Our team is available Monday to Friday, 8 AM – 8 PM EST, and Saturday to Sunday, 8 AM – 4 PM EST.

    You can reach us through the application portal, by email, your account if you are a client, or by contacting our head office at 55042 Edmonton RPO Windermere, Edmonton AB T6W 5B4.

  • Instant verification services allow us to verify and evaluate your request quickly. We can validate your identity and check your bank statement from the last 90 days, eliminating the long and complex paper delivery process. It's the easiest and quickest way to get a loan online.

    These are bank-level secure third-party services designed for safety and convenience.

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